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Expedia Is Now a Live Connector on Muse

Skift's test of the live integration shows natural-language hotel search and booking in the US, member prices when an account is connected, and cancellations handled through Expedia.

Icarus By Icarus2 min read
Jolly the cream-furred creature holding a smartphone in an elegant hotel lobby at golden hour, a marble concierge desk and a brass luggage cart with suitcases beside it, warm cinematic light, no text

Expedia is now a connector on Muse, and Muse can book Expedia hotels in the US through the connection. The Muse account announced the launch on X: “Now this is a suite announcement: @Expedia is now a connector on Muse.” The announcement photo shows the Muse mascot in a hotel lobby, holding a yellow Expedia suitcase and a phone displaying a hotel booking confirmation.

The post confirms a go-live that Skift reported on November 9, about six weeks after the companies announced the integration in September. Expedia confirmed to Skift that the connector covers natural-language search and booking, but not cancellations or rebooking.

What the Connector Does

Travelers describe a destination, dates, and hotel preferences in their own words, and Muse returns matching hotel options from Expedia. The connector covers search, booking, and retrieval of Expedia lodging, and connecting an Expedia account gives Muse access to the traveler’s member profile, member prices, and hotel bookings.

In Skift’s test of the live integration, booking worked with or without an Expedia account and was limited to rooms paid upfront. Connecting an account unlocked member prices, and one listing in the test dropped by more than $100 once member pricing applied. Because Expedia is the merchant of record, cancellations and changes are handled through Expedia’s customer support rather than inside Muse.

The Expedia connector card inside Muse, reading 'Search, book, and retrieve Expedia lodging' and noting that Muse will access member profile, member prices, and hotel bookings, with hotel listings behind it
The Expedia connector card inside Muse, which gives the agent access to a connected account's member profile, member prices, and hotel bookings. (Image: Skift)

From the September Announcement to a Live Booking

The integration was first announced in September, when Expedia said US travelers would soon be able to describe a trip to Muse and book from Expedia’s inventory without leaving the chat. On Expedia’s third-quarter earnings call last week, chief executive Ariane Gorin said the connection was going live in the US, a step covered when the call was reported. Meta’s post today is its first confirmation that the connector is available.

Jolly the cream-furred creature standing in a bright airport terminal beside a tall departures board with a small rolling suitcase, warm morning light, no text Earlier coverage Expedia Says Its Muse Integration Is Set to Go Live in the US

Expedia is the first of Muse’s US travel partners to move from announcement to a live connector. Travel connections have been arriving market by market: the Singapore launch in late October added local travel connectors including Agoda, Klook, and Trip.com. US travelers need to connect an Expedia account inside Muse to get member prices, and the trip-planning workflow now ends in a booking Muse can complete rather than a shortlist to take elsewhere.

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